your Management Services

​"It Begins With YOU!"

                     Property Management Assistant Job Description

 
Administrative Duties

  Assist Property Management with the day to day operations and Homeowner relations
through the coordination of Homeowner requests and administration of maintenance
services.

 Provide Homeowners and vendors with assistance in all aspects of scheduling building
maintenance, communicating building procedures and supplying general building
information.

 Provide high quality of customer service, update and maintain current daily and
emergency Homeowner contact lists and Homeowner information manuals.

 Provide support to Property Managers by producing, modifying and /or
distributing various forms, spreadsheets, manuals, information packages, and
miscellaneous type-written information.

 Process correspondence for Homeowners, contractors and other third parties for
Property Management staff.

 Maintain and update insurance certificate files for all contractors performing work
at the properties.

 Assist with the scheduling of contractor work and coordinate with Homeowners.

 Maintain reported Risk Management Policies and Incidents immediately upon
occurrence and emergency contact information as well as a master Homeowner contact
e-mail address listing.

 Handle miscellaneous assignments as requested by management

 Maintained highly organized filing system for leases, Homeowners, insurance
certificates, vendors, buildings, drawings, contracts and POs.

 Assisted property manager as needed on special projects

 Assist with the coordination of maintenance collections


Homeowner Services

 Dispatch Homeowner work orders; Maintain Homeowner work order e-mail

 Handle Homeowner, vendor and prospective Homeowner walk-ins

 Assist with Homeowner and vendor related interface as needed

 Assist Property Manager with Homeowner relations as required

  
Experience/skill set should include:

 Knowledge of office and accounting procedures

 Exceptional computer skills – MS Office Suite

 2-3 years office/field experience in a commercial Property Management office environment

 Familiarity with facilities operations

 Excellent customer service

 Strong ability to work independently; Ability to research and problem solve

 Demonstrated knowledge of phone and email procedures and etiquette

 Ability to prioritize and meet deadlines.

 Strong attention to detail

​You must have the knowledge of basic tools and have the ability to lift 50 lbs.